About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you like the way you spend and have a good time the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their mates what a distinction it has made of their lives. Take a look at our group on Fb, TikTok, or Reddit (actually!), or learn a few of our app critiques, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic affect on individuals’s lives, and we’ve a powerful training ecosystem that features dwell courses, to not point out stellar assist (if we do say so ourselves!).
Talking of our superior assist group, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who need to have a great begin to the brand new yr. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. If you happen to’re identified for being real, proactive, and a transparent communicator, we need to hear from you!
We have now one overarching requirement relating to becoming a member of our group—even quickly: our authentic Core Values Manifesto has to essentially click on with you. If you happen to’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Glorious written English
- You’re obtainable to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours might be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll have to work a Saturday or Sunday.
- Please be aware that though we’re totally distant, we do have some location restrictions for this non permanent function—we are able to solely rent individuals who dwell both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We dwell our Core Values daily at YNAB, and we imply it after we say we’re an equal alternative employer. We consider {that a} range of backgrounds, talents, beliefs, and experiences is vital to our success, and we’re keen about making a welcoming, supportive, and collaborative atmosphere for all workers. All are inspired to use as we proceed to develop a wise, hard-working, and various group that loves working collectively to construct one thing that issues.
We additionally work actually exhausting, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have obtained a lot of Fortune’s “excellent spot to work” awards over the past a number of years. We have now a group filled with actually distinctive individuals—the type you’ll be excited to work with. We’d like to inform you about a couple of of them!
Dela (she/her/hers) is our onboarding group chief and might be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will educate, information, and assist you, making certain you’re feeling assured every day. You’ll have numerous alternatives for questions, suggestions, and celebration!
Your group of fellow seasonal assist specialists will seemingly be a few of the greatest individuals you’ve ever labored with. You’ll get to know people from throughout the globe and be taught with them via collaboration.
The assist group might be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to fulfill and be taught from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re captivated with becoming a member of our devoted assist group. You’ll assist us reply each message in a method that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you tips on how to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You may have a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the shopper hoped for. You possibly can artfully mix directness and friendliness in a single sentence.
You realize that pace of response is essential. And, you stability pace with accuracy and giving a personalised expertise each time.
You self-manage nicely, realizing your contributions affect the entire group. You regularly pursue development and connection for your self and your group.
You’re humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You’re keen on taking that one little further step past what’s anticipated. You’re inventive in that method and luxuriate in delighting others.
You’re who we’re searching for for those who:
- Can decide to a set schedule of 4-5 work days per week (together with a minimum of one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook received’t fairly minimize it for a few of the packages we use)
- Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor
- Are thought-about a superb communicator in written English
- Are digitally fluent, which suggests you’re snug studying and navigating a number of packages without delay and making use of your curiosity to be taught new methods and troubleshoot technical points
- Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each assist response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the similar time
- Are curious and luxuriate in attempting stuff you haven’t completed earlier than
- Can tactfully ship troublesome information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
At present, you’re scheduled for a 5 hour shift. You realize that about 75% of your day might be invested in delighting prospects and about 25% might be invested in private development and group connection.
Earlier than you leap into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or adjustments? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are dwell, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you move it alongside to specialists. When a query is difficult otherwise you really feel not sure, you recognize a educated group is there to assist you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat dwell with them and wrap up conversations with open points. As you go, you get numerous thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising and marketing web site to degree up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
At present you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name along with her and might’t wait to speak a few new podcast you’re obsessive about! After catching up, you verify in in your objectives and get teaching on difficult conversations.
Earlier than you recognize it your work day is over! You say goodbye to your group in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.
Methods to Apply
- Apply under by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an amazing match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer assist?
- Inform us a few time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer challenge? What did you be taught?
- What hours of the day be just right for you? What days of the week are off limits?
- We’d like seasonal workers who can work from November 6, 2023 via mid-February 2024. Do you might have any time without work wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d favor it for those who didn’t share a headshot anyplace in your utility supplies. Thanks!
We’ll ship you a affirmation e-mail when you apply. Please add that e-mail tackle to your secure sender listing to make sure future emails from us come via. (If you happen to don’t obtain it, verify your promotions inbox, junk folder, or any filters you might have arrange.)
Our purpose is to make the recruitment and hiring course of as accessible as attainable. If we will help you with an accessibility want, e-mail us at lodging@ynab.com and point out within the topic line that you just’re making use of for the Seasonal Buyer Assist function. (Please be aware that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please remember that whereas we’ve traditionally saved a gaggle of seasonal assist specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any non permanent contracts into everlasting ones. You possibly can count on this function to final a most of 16 weeks.
