Beware Bait-and-Change Credit score Card Rewards Packages Warns CFPB

Bank card corporations with reward packages and retailer bank card issuers could possibly be breaking the regulation, mentioned the Shopper Monetary Safety Bureau (CFPB) Wednesday.

“Giant bank card issuers too typically play a shell recreation to lure individuals into high-cost playing cards, boosting their very own income whereas denying shoppers the rewards they’ve earned,” mentioned Rohit Chopra, director of the CFPB.

The timing of the CFPB warning is not any coincidence. Customers could also be significantly weak throughout the year-end purchasing and journey seasons peaking in November and December when retail gross sales volumes and promotions are excessive.

The CFPB discovered that some bank card corporations could possibly be participating in unlawful bait-and-switch packages by providing rewards packages to entice shoppers to join a bank card, then later devaluing factors and airline miles earned.

“When bank card issuers promise cashback bonuses or free round-trip airfares, they need to really ship them,” mentioned Chopra.

The CFPB additionally warned that retailer bank cards might cost considerably greater rates of interest than conventional bank cards.

Firms Made Guarantees of Factors and Rewards Then Did not Ship

Greater than 90% of credit score spending has been on rewards bank cards since 2019, the CFPB mentioned. Customers are inspired to make use of rewards playing cards with guarantees of sign-up bonuses reminiscent of money, factors, and miles along with rewards for sure kinds of spending.

Nonetheless, shoppers reported that their bank card corporations had deflated the worth of their accrued rewards, “resembling a bait-and-switch scheme,” the CFPB mentioned.

Bank card corporations may cancel prospects’ earned rewards by utilizing unlawfully buried fine-print disclaimers or obscure contract phrases. In 2023, the CFPB ordered Financial institution of America to pay again $100 million to prospects, and in 2012 ordered American Specific to pay again $85 million.

Below federal regulation, bank card corporations with reward packages should be certain that prospects can accumulate their rewards, even when a system failure prevents shoppers from redeeming them.

That is the CFPB’s second warning in opposition to bank card reward packages. In Could, the bureau held a listening to with the U.S. Division of Transportation and issued a report outlining the host of points confronted by shoppers.