Various pupil mortgage debtors have reached out to NCLC in the previous few months concerning points with Public Service Mortgage Forgiveness (“PSLF”) and the one-time cost depend adjustment. Debtors are reporting issues with how MOHELA is counting their eligible funds after consolidating their loans, together with that their accounts are incorrectly exhibiting zero qualifying funds for PSLF.
If in case you have just lately consolidated your loans and submitted your Employment Certification Type in an effort to be eligible for credit score towards PSLF, don’t panic in case your cost counts aren’t up to date accurately but. The PSLF credit score counts are solely briefly reset to zero after debtors consolidate and shall be corrected within the coming months.
Beneath the present cost depend adjustment, debtors will get PSLF credit score for previous time working in public service whereas in compensation earlier than consolidating. The account adjustment helps tens of millions of debtors get nearer to mortgage forgiveness, however the course of continues to be ongoing. Many debtors is not going to see correct changes to their accounts till later in 2024.
For the newest updates on the cost depend adjustment, together with a timeline of when the evaluate shall be accomplished, go to the Division of Schooling’s web site at: https://studentaid.gov/announcements-events/idr-account-adjustment.
MOHELA is warning debtors of the issue
MOHELA, the mortgage servicer for the PSLF program, has said that cost counts for PSLF might briefly present zero qualifying funds. This may be actually complicated for debtors who have been instructed they wanted to consolidate their loans in an effort to be eligible for PSLF or to maximise their eligibility for PSLF.
MOHELA just lately added the next warning messages on debtors’ PSLF cost depend tracker:


What does this imply for you?
If you happen to just lately consolidated your loans to reap the benefits of the one-time cost depend adjustment, it might take some time on your account to be up to date to replicate your qualifying funds for PSLF. Don’t panic but in case you have obtained a message saying you’ve gotten zero qualifying funds. If you happen to assume you ought to be eligible to have your loans forgiven now beneath PSLF however are being denied, or if you’re having different points with loans, file a criticism with the FSA Ombudsman.
Do not forget that consolidating ineligible loans is just one step to getting credit score for PSLF. You additionally should submit your PSLF Employment Certification Type for every public service job you held whereas in compensation (together with for time in the course of the cost pause), along with making qualifying funds every month. Use the guidelines beneath to ensure you’re on monitor for PSLF. And in case you have points, tell us!
Ensure you’re on monitor for PSLF
- Use the PSLF Assist Software to ensure you are in a qualifying compensation plan, have qualifying employment, and have qualifying loans for PSLF.
- Take into account consolidating your loans earlier than April 30, 2024 to take full benefit of the one-time cost depend adjustment. This would possibly imply consolidating loans that may in any other case be ineligible for PSLF—akin to FFEL, HEAL, and Perkins Loans—into a brand new Direct Consolidation Mortgage. It may also imply consolidating your Direct Loans collectively to maximise the credit score you will get towards PSLF, akin to in case you took out separate loans for undergraduate and graduate packages which have totally different compensation histories. See our web page on the one-time cost depend adjustment for extra data.
- Submit your PSLF Employment Certification Type (ECF) utilizing the PSLF Assist Software to fill it out and ship it to your employer to signal. You will want to submit a separate ECF for every public service job you’ve gotten labored whereas in pupil mortgage compensation in an effort to get credit score for that point towards PSLF. Remember to embrace ECFs for qualifying jobs labored in the course of the cost pause.
- Evaluation your account with MOHELA, the mortgage servicer for PSLF. If MOHELA isn’t your mortgage servicer for your entire federal pupil loans, then you definitely probably have a mortgage that isn’t at present eligible and have to consolidate to change into eligible, or you haven’t submitted your first PSLF kind but.
- File a criticism with the FSA Ombudsman if you’re nonetheless having points. You also needs to file a criticism in case you assume you ought to be eligible for PSLF now however have denied or haven’t heard something about your software.
- Contact a lawyer if you’re nonetheless having issues with PSLF.
- Share your story with NCLC to assist us make PSLF work for debtors!